The CloudCTI integration with Zendesk is fully embedded; no local software is required. CloudCTI offers an extensive integration with the telephony environment.

Summary

With the Zendesk integration, the caller is recognized by the phone number sent and the caller's details are shown in Zendesk. Various actions can be automated. Calls can be set up directly from Zendesk, entering phone numbers manually is no longer necessary. Calls are automatically registered in Zendesk.

Features

• Set up a call automatically (click-to-call) with a mouse click or hot key.
• With one mouse click the caller’s record from Zendesk pops up and provides real time info.
• Automatically record calls in the activity history of the caller's file in Zendesk.

Technical

Compatibility

CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.

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