Brunet Advocaten, the office
Brunet Advocaten is a medium-sized, specialized law firm focused on entrepreneurs, healthcare and educational institutions, and human resources and organization. Founded in 1979, Brunet Advocaten has more than 5,000 clients who give the firm a rating of 9.1.
https://brunet.nl/
The challenge
Brunet Advocaten continuously strives to optimize services to clients and other stakeholders. For example, it uses BaseNet, an application for the legal profession that links all communications to files. Since telephony is an important communication tool in legal services, an automated link between these two essential tools was sought. This was found by implementing CloudCTI software that integrates the Xelion telephony system with BaseNet.
“Thanks to the CloudCTI integration between our telephony and BaseNet, our lawyers have the right file immediately available to them and can speak to clients appropriately.”
The result
Clarine Harms, among others responsible for ICT at Brunet Advocaten, says: “Thanks to the integration, our lawyers can work faster and better and concentrate on their clients and the case at hand. Thanks to the CloudCTI integration between our telephony and BaseNet, they have the right file available immediately and can answer clients adequately. In addition, all time spent on telephony is automatically recorded.
