Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.

Technical info

CloudCTI connects to the platform using the websocket CTI API.

Features

With Xelion, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications

How to connect

To connect your phone system to the CloudCTI client requires Xelion specific settings. The supplier of the phone system will have the necessary API settings and credentials already configured for your account and you will be all set up after signing in.

Order info

If you are a Xelion reseller and interested in the CloudCTI CRM integration, experience the benefits of CRM integration yourself or offer the software to your customers, please contact our distributor Galaxy Telematica for info on pricing and (free!) demo- or reseller accounts. For information on becoming a direct CloudCTI partner, please go to https://cloudcti.nl/support/contact
End users are kindly advised to contact their telecom supplier.

Case

Brunet Lawyers continuously improves their services with BaseNet, which links all communications to files. Because telephony is a critical component in the legal profession, they integrated the Xelion telephony system with BaseNet via CloudCTI software. Wondering how this smart connection optimized their processes? Read the full customer case study!

VIEW CASE
Company
Xelion
Address
College Business Centre
Postal Code
DE22 3WZ
City
Derby
Country
U.K.
E-mail Phone General +441332 943 555
 Website xelion.com/