With CloudCTI's Atimo telephony integration, the caller is recognized by the phone number sent and various actions can be automated. A call can also be set up automatically.
Summary
On incoming calls, a small pop-up appears, which does not interfere during work, with data from Atimo. Which data is shown may be freely adjusted. With a mouse click, a screen showing the caller's data within Atimo can be opened real time. Optionally, additional actions can be added. Calls can be set up directly from Atimo, entering phone numbers manually is no longer necessary.
Features
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Automatic recognition of phone numbers. The name as known in Atimo is shown.
• With a mouse click, a screen showing the caller's data within Atimo can be opened real time.
• The recognition is automatically updated daily (frequency adjustable)
• Any field from the Atimo database can be displayed.
• Optionally, more actions on an incoming call may be automated.
Technical
When in Atimo new contacts are created, CloudCTI automatically updates and recognizes them. In this way, correct operation is always guaranteed.
The integration establishes a connection (ODBC data link) to the database of Atimo.
Compatibility
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.
