With CloudCTI's ONS telephony integration, the caller is recognized by the phone number sent and various actions can be automated. A call can also be set up automatically.
Summary
On incoming calls, a small pop-up appears, which does not interfere during work, with data from ONS. Which data is shown may be freely adjusted. With a mouse click, a screen showing the caller's data within ONS can be opened real time. Optionally, additional actions can be added. Calls can be set up directly from ONS, entering phone numbers manually is no longer necessary.
Features
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Automatic recognition of phone numbers. The name as known in ONS is shown.
• With a mouse click, a screen showing the caller's data within ONS can be opened real time.
• Any field from the export can be displayed.
• Optionally, more actions on an incoming call may be automated.
Technical
The integration reads the export files from ONS.
Compatibility
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.
