With CloudCTI's Exact Synergy Enterprise telephony integration, the caller is recognized by the phone number sent and various actions can be automated. A call can also be set up automatically.
Summary
On incoming calls, a small pop-up appears, which does not interfere during work, with data from Exact Synergy Enterprise. Which data is shown may be freely adjusted. With a mouse click, a screen showing the caller's data within Exact Synergy Enterprise can be opened real time. Optionally, additional actions can be added. Calls can be set up directly from Exact Synergy Enterprise, entering phone numbers manually is no longer necessary. The integration with Exact Synergy Enterprise is preconfigured in the CTI Wizard and can be completed in just a few steps.
Features
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Automatic recognition of phone numbers. The name as known in Exact Synergy Enterprise is shown.
• With a mouse click, a screen showing the caller's data within Exact Synergy Enterprise can be opened real time.
• The recognition is automatically updated daily (frequency adjustable)
• Any field from the Exact Synergy Enterprise database can be displayed.
• Any field from the export can be displayed.
• Optionally, more actions on an incoming call may be automated.
Technical
The integration of Exact Synergy Enterprise is included in the CTI Wizard making installation very easy. Most settings are already configured so that only a few customer-specific data need to be filled in and a clear manual is available. The integration is configured once for the entire company. CTI has never been easier!.
When in Exact Synergy Enterprise new contacts are created, CloudCTI automatically updates and recognizes them. In this way, correct operation is always guaranteed.
The integration establishes a connection (ODBC data link) to the database of Exact Synergy Enterprise.
The integration reads the export files from Exact Synergy Enterprise.
Compatibility
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.
