The CloudCTI integration with Brio is fully embedded; no local software is required. CloudCTI offers an extensive integration with the telephony environment.
With the Brio integration, the caller is recognized by the phone number sent and the caller's details are shown in Brio. Various actions can be automated. Calls can be set up directly from Brio, entering phone numbers manually is no longer necessary.
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• With one mouse click the caller’s record from Brio pops up and provides real time info.
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.