CloudCTI software supports a broad range of telephony systems, still counting. Often these systems are offered to users using different brand names. Please contact your provider or reseller of your telephony system to inquire about the possibilities. Here is the present list, please let us know when your system is missing and we would be happy to investigate.
Technical info
CloudCTI connects to the platform using a proprietary API.
Features
With Zultys, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls in the activity history of the caller's file. *supported with some CRM applications, see https://www.cloudcti.nl/integrations.
• For the CloudCTI Zultys integration, the brand name Zultys Flex Connect is used.
How to connect
With Zultys Flex Connect, the CloudCTI functionality is integrated in the Zultys Flex Communicator. After your CRM integration has been completed, the caller recognition and screen pop will immediately become active.
Order info
If you are interested in the Zultys Flex Connect CRM integration from Zultys, experience the benefits of CRM integration yourself or offer the software to your customers, please contact Zultys for info on pricing and (free!) demo- or reseller accounts for the Zultys Flex Connect integration.
End users are kindly advised to contact their telecom supplier.