CloudCTI software supports a broad range of telephony systems, still counting. Often these systems are offered to users using different brand names. Please contact your provider or reseller of your telephony system to inquire about the possibilities. Here is the present list, please let us know when your system is missing and we would be happy to investigate.
Technical info
Telepo by Mitel phone systems are powered by Telepo. CloudCTI connects to the platform using the CRM webhook API.
Features
With Telepo by Mitel, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls in the activity history of the caller's file. *supported with some CRM applications, see https://www.cloudcti.nl/integrations.
How to connect
To connect your phone / phone system to the CloudCTI client requires Telepo specific settings. The supplier of your phone system will have the necessary API settings and credentials already configured for your account and you will be all set up after signing in.
Order info
If you host a Telepo by Mitel platform and would be interested in offering CloudCTI to your resellers or end customers, please go to https://www.cloudcti.nl/resellerform