With the CloudCTI telephony integration, SuperOffice All-CRM shows the caller's data when the phonenumber is recognized. A call can also be set up automatically.
Summary
Incoming calls are displayed within SuperOffice All-CRM and when the caller is recognized, the name is shown. With a mouse click, a screen showing the caller's data within SuperOffice All-CRM can be opened real time. Calls can be set up directly from SuperOffice All-CRM, entering phone numbers manually is no longer necessary. The integration with SuperOffice All-CRM is preconfigured in the CTI Wizard and can be completed in just a few steps.
Features
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• With the SuperOffice All-CRM-Teams integration name search and caller recognition are not available within Teams.
• With one mouse click the caller’s record from SuperOffice All-CRM pops up and provides real time info.
• With SuperOffice All-CRM click-to-call, caller recognition and screen pop are available within the SuperOffice All-CRM environment.
Technical
The integration of SuperOffice All-CRM is included in the CTI Wizard making installation very easy. Most settings are already configured so that only a few customer-specific data need to be filled in and a clear manual is available. The integration is configured once for the entire company. CTI has never been easier!.
Compatibility
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.
