With CloudCTI's osTicket telephony integration, the caller is recognized by the phone number sent and various actions can be automated. A call can also be set up automatically.
Summary
On incoming calls, a small pop-up appears, which does not interfere during work, with data from osTicket. Which data is shown may be freely adjusted. With a mouse click, a screen showing the caller's data within osTicket can be opened real time. Optionally, additional actions can be added. Calls can be set up directly from osTicket, entering phone numbers manually is no longer necessary. The integration with osTicket is preconfigured in the CTI Wizard and can be completed in just a few steps.
Features
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Automatic recognition of phone numbers. The name as known in osTicket is shown.
• With a mouse click, a screen showing the caller's data within osTicket can be opened real time.
• Any field from the export can be displayed.
• Optionally, more actions on an incoming call may be automated.
Technical
The integration of osTicket is included in the CTI Wizard making installation very easy. Most settings are already configured so that only a few customer-specific data need to be filled in and a clear manual is available. The integration is configured once for the entire company. CTI has never been easier!.
The integration reads the export files from osTicket.
Compatibility
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.
