Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.
Technical info
Nexxcom phone systems are powered by 3CX. CloudCTI connects to the platform using TAPI.
Features
With Nexxcom, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications
How to connect
To connect your phone system to the CloudCTI client requires 3CX specific settings. Your reseller will often already have configured this for your account. To create the connection yourself, please follow the steps in the manual: https://cloudctidownload.blob.core.windows.net/files/Docs/ManualForTAPI…
Order info
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