Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.

Technical info

New Horizon Communications phone systems are powered by Metaswitch. CloudCTI connects to the platform using a proprietary API.

Features

With New Horizon Communications, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications

How to connect

With New Horizon Communications, your account will have been set up so you can sign in with your phone number and CommPortal password credentials. This both verifies your account and automatically connects the CloudCTI client to the telephony system. No need to configure extra settings.

Order info

If you are interested in the CloudCTI CRM integration from New Horizon Communications, experience the benefits of CRM integration yourself or offer the software to your customers, please contact New Horizon Communications for info on pricing and (free!) demo- or reseller accounts for the CloudCTI integration.
End users are kindly advised to contact their telecom supplier.

Company
New Horizon Communications
Address
200 Baker Ave
Postal Code
MA 01742
City
Concord
Country
U.S.A.
E-mail Phone General 855-600-4NHC
Website nhcgrp.com/