With the CloudCTI telephony integration, NCCW BIS NOA shows the caller's data when the phonenumber is recognized. A call can also be set up automatically.
Incoming calls are displayed within NCCW BIS NOA and when the caller is recognized, the name is shown. With a mouse click, a screen showing the caller's data within NCCW BIS NOA can be opened real time. Calls can be set up directly from NCCW BIS NOA, entering phone numbers manually is no longer necessary. The integration with NCCW BIS NOA is preconfigured in the CTI Wizard and can be completed in just a few steps.
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• With one mouse click the caller’s record from NCCW BIS NOA pops up and provides real time info.
• All functionality is provided within NCCW BIS NOA.
The integration of NCCW BIS NOA is included in the CTI Wizard making installation very easy. Most settings are already configured so that only a few customer-specific data need to be filled in and a clear manual is available. The integration is configured once for the entire company. CTI has never been easier!.
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.