Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.

Technical info

CloudCTI connects to the platform using TAPI.

Features

With Mitel MiVoice 400, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications

How to connect

To connect your phone system to the CloudCTI client requires Mitel MiVoice 400 specific settings. The supplier of the phone system will have the necessary API settings and credentials already configured for your account and you will be all set up after signing in.

Order info

If you are interested in the CloudCTI CRM integration with Mitel MiVoice 400, experience the benefits of CRM integration yourself or offer the software to your customers, please contact our distributor NexxtCom for info on pricing and (free!) demo or reseller accounts.
End users are kindly advised to contact their telecom supplier.

Company
Mitel
Address
4000 Innovation Drive
Postal Code
ON K2K 3K1
City
Ottawa
Country
Canada
Phone General 800-722-1301
Website www.mitel.com/