CloudCTI software supports a broad range of telephony systems, still counting. Often these systems are offered to users using different brand names. Please contact your provider or reseller of your telephony system to inquire about the possibilities. Here is the present list, please let us know when your system is missing and we would be happy to investigate.

Technical info

Mitel MiVoice 400 phone systems are powered by Mitel MiVoice 401. CloudCTI connects to the platform using TAPI.

Features

With Mitel MiVoice 400, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls in the activity history of the caller's file. *supported with some CRM applications, see https://www.cloudcti.nl/integrations.

How to connect

To connect your phone / phone system to the CloudCTI client requires Mitel MiVoice 401 specific settings. The supplier of your phone system will have the necessary API settings and credentials already configured for your account and you will be all set up after signing in.

Order info

If you are interested in the CloudCTI CRM integration with Mitel MiVoice 400, experience the benefits of CRM integration yourself or offer the software to your customers, please contact our distributor Galaxy Telematica for info on pricing and (free!) demo or reseller accounts.
End users are kindly advised to contact their telecom supplier.

Address
4000 Innovation Drive
Postal Code
ON K2K 3K1
City
Ottawa
Country
Canada
Phone General 800-722-1301
Website www.mitel.com/