Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.
Technical info
MDS Gateways phone systems are powered by Amiba. CloudCTI connects to the platform using a proprietary API.
Features
With MDS Gateways, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications
How to connect
To connect your phone system to the CloudCTI client requires Amiba specific settings. The supplier of the phone system will have the necessary API settings and credentials already configured for your account and you will be all set up after signing in.
Order info
If you are interested in the CloudCTI CRM integration from MDS Gateways, experience the benefits of CRM integration yourself or offer the software to your customers, please contact MDS Gateways for info on pricing and (free!) demo- or reseller accounts for the CloudCTI integration.
End users are kindly advised to contact their telecom supplier.