CloudCTI software supports a broad range of telephony systems, still counting. Often these systems are offered to users using different brand names. Please contact your provider or reseller of your telephony system to inquire about the possibilities. Here is the present list, please let us know when your system is missing and we would be happy to investigate.

Technical info

First Communications phone systems are powered by Metaswitch. CloudCTI connects to the platform using a proprietary API.


With First Communications, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls in the activity history of the caller's file. *supported with some CRM applications, see

How to connect

With First Communications, your account will have been set up so you can sign in with your phone number and CommPortal password credentials. This both verifies your account and automatically connects the CloudCTI client to the telephony system. No need to configure extra settings.

Order info

If you are interested in the CloudCTI CRM integration from First Communications, experience the benefits of CRM integration yourself or offer the software to your customers, please contact First Communications for info on pricing and (free!) demo- or reseller accounts for the CloudCTI integration.
End users are kindly advised to contact their telecom supplier.

3340 West Market Street
Postal Code
E-mail Phone General 800 860 1261