Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.
Technical info
Enreach - Managed Voice phone systems are powered by Managed Voice. CloudCTI connects to the platform using a proprietary API.
Features
With Enreach - Managed Voice, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications
• For the CloudCTI Enreach - Managed Voice integration, the brand name Contact Connect is used.
How to connect
With Enreach - Managed Voice, your account will have been set up so you can sign in with your Managed Voice credentials. This both verifies your account and automatically connects the Contact Connect client to the telephony system. No need to configure extra settings.
Order info
If you are interested in the Contact Connect CRM integration from Enreach - Managed Voice, experience the benefits of CRM integration yourself or offer the software to your customers, please contact Enreach - Managed Voice for info on pricing and (free!) demo- or reseller accounts for the Contact Connect integration.
End users are kindly advised to contact their telecom supplier.