CloudCTI software supports a broad range of telephony systems, still counting. Often these systems are offered to users using different brand names. Please contact your provider or reseller of your telephony system to inquire about the possibilities. Here is the present list, please let us know when your system is missing and we would be happy to investigate.
Your Enreach - Managed Voice phone system is powered by Managed Voice. CloudCTI connects to the platform using a proprietary API.
With Enreach - Managed Voice, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls in the activity history of the caller's file. *supported with some CRM applications, see https://www.cloudcti.nl/integrations.
• For the CloudCTI Enreach - Managed Voice integration, the brand name Contact Connect is used.
How to connect
With Managed Voice you can signin with your Managed Voice credentials. This both verifies your account and automatically connects the Contact Connect client to the telephony system. No need to configure extra settings.
If you are interested in the Contact Connect CRM integration with Enreach - Managed Voice, experience the benefits of CRM integration yourself or offer the software to your customers, please contact Enreach - Managed Voice for info on pricing and (free!) demo- or reseller accounts for the Contact Connect integration.
End users are kindly advised to contact their telecom supplier.