Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.
Technical info
CloudCTI connects to the platform using a proprietary API.
Features
With Coligo, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications
• For the CloudCTI Coligo integration, the brand name Coligo Connect is used.
How to connect
With Coligo Connect, the CloudCTI functionality is integrated in the Coligo Desktop. After your CRM integration has been completed, the caller recognition and screen pop will immediately become active.
Order info
If you are interested in the Coligo Connect CRM integration from Coligo, experience the benefits of CRM integration yourself or offer the software to your customers, please contact Coligo for info on pricing and (free!) demo- or reseller accounts for the Coligo Connect integration.
End users are kindly advised to contact their telecom supplier.