CloudCTI software supports a broad range of telephony systems, still counting. Often these systems are offered to users using different brand names. Please contact your provider or reseller of your telephony system to inquire about the possibilities. Here is the present list, please let us know when your system is missing and we would be happy to investigate.
CloudCTI connects to the platform using the Websocket Interface.
With Alcatel Lucent Rainbow, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls in the activity history of the caller's file. *supported with some CRM applications, see https://www.cloudcti.nl/integrations.
How to connect
To connect your phone / phone system to the CloudCTI client requires Alcatel Lucent Rainbow specific settings. Your reseller will have these already configured for your account and you will be ready after you sign in.
The release of the Alcatel Lucent Rainbow integration is on our roadmap. Please contact us for detailed information.