Here you find information on specific features of the telecom system or the provider. Please visit https://cloudcti.nl/crm-applications for extensive and specific functionality per CRM-integration.

Technical info

CloudCTI connects to the platform using the Websocket Interface.

Features

With Alcatel Lucent Rainbow, CloudCTI offers
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Caller recognition for phone numbers which are present in the integrated CRM application.
• With a mouse click, a screen showing the caller's data within the integrated CRM can be opened.
• Both Windows, MAC as well as Chromebook are supported.
• Automatically record calls* in the activity history of the caller's file.
*check for supported CRM applications: https://cloudcti.nl/crm-applications

How to connect

To connect your phone system to the CloudCTI client requires Alcatel Lucent Rainbow specific settings. The supplier of the phone system will have the necessary API settings and credentials already configured for your account and you will be all set up after signing in.

Order info

The release of the Alcatel Lucent Rainbow integration is on our roadmap. Please contact us for detailed information.

Company
Alcatel Lucent Rainbow
Address
32 Avenue Kleber
Postal Code
92700 Colombes
City
Paris
Country
France
E-mail Phone General +33 1 55 66 70 00
Phone Direct +33 1 55 66 43 38
Website www.al-enterprise.com/