With CloudCTI's Adimit-BI telephony integration, the caller is recognized by the phone number sent and various actions can be automated. A call can also be set up automatically.
Summary
On incoming calls, a small pop-up appears, which does not interfere during work, with data from Adimit-BI. Which data is shown may be freely adjusted. With a mouse click, a screen showing the caller's data within Adimit-BI can be opened real time. Optionally, additional actions can be added. Calls can be set up directly from Adimit-BI, entering phone numbers manually is no longer necessary.
Features
• Set up a call automatically (click-to-call) with a mouse click or hot key.
• Automatic recognition of phone numbers. The name as known in Adimit-BI is shown.
• With a mouse click, a screen showing the caller's data within Adimit-BI can be opened real time.
• Recognition is automatically updated daily (frequency adjustable)
• Each field from the database can optionally be shown in the notification.
• Optionally, more actions on an incoming call may be automated.
Technical
When in Adimit-BI new contacts are created, CloudCTI automatically updates and recognizes them. In this way, correct operation is always guaranteed.
The integration connects to its own API of Adimit-BI.
Compatibility
CloudCTI is a fully cloud-based software and therefore deployable anywhere and easy to implement. Windows, MacOS and Chromebook (web client) are supported. Data is only cached and the highest security requirements are met.
