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The unique, native app in Teams introduced by CloudCTI in combination with Teams Calling (Direct Routing and Operator Connect), so with or without a connected VoIP system, offers: search in the CRM application from within Teams, display of caller data on incoming calls in Teams, real-time screen pop from the CRM application and more. 100% cloud, configuration takes place in the MS Admin Center and no need to install software. The same experience offered on laptop, desktop and mobile simultaneously.
Please watch the video here: www.cloudcti.nl/teams
Now also integrated in the Roger365 omnichannel contact center: www.cloudcti.nl/roger365