Each CloudCTI client has its own connection to the communication system via interface specific CTI Plugins. Below is list of supported interfaces and associated vendors.
- CTI Plugin TAPI
The Telephony Application Programmer Interface (TAPI) is a Microsoft Windows API widely supported by many vendors. This CTI Plugin requires platform specific software to be installed, i.e. the Telephony Service Provider (TSP). This software is normally made available via the vendor’s website.
- CTI Plugin KPN ÉÉN, RoutIT (Broadsoft XSI)
The Broadsoft Xtended Services Interface (XSI) enables application to integrate with the Broadsoft UC-One communications service. It is a propriety interface. This CTI Plugin only requires the user’s credentials to be able to connect.
Download PDF: How to configure the plugin
- CTI Plugin Microsoft Lync
This CTI Plugin connects to the COM interface of the Lync client if available. The plugin requires zero-configuration and notifies the CloudCTI Client on incoming calls immediately.
- CTI Plugin Android
CloudCTI Android App is available in the Google Play Store. On first use, the app asks for user credentials. On incoming calls the app notifies the CloudCTI Android Plugin Service, which in turn notifies the CTI Plugin Android. In effect, the CloudCTI client shows the caller info when the Android device is called. In addition, the CloudCTI client can initiate calls from the Android device right from your workstation.