CRM integration.

Connect your database application

With CloudCTI, a notification balloon shows the name of a caller (and other selected info) if the calling number matches a number in the CRM application. If the user clicks the notification, it executes a script that pops the caller’s info screen directly within the CRM application. From within the CRM application it is also possible to initiate a phone call to the contact on screen.

The CloudCTI recognition service stores the replicated telephone numbers in a standard format. Often people enter telephone number in different formats, such as with spaces or brackets, to enhance readability. Any unambiguous number is recognized and is no problem for the CloudCTI Recognition Service.

A number of standard techniques ensure such integration is possible with any CRM application. For a long list of CRM applications, the settings are pre-configured, although it is always possible to adjust them manually if desired. Some CRM applications have dedicated CTI interfaces available. In a number of cases, these are used, mostly to simplify the integration process.

Standard technologies for database replication are ODBC, CSV import, LDAP and several proprietary application specific interfaces (e.g. Exchange Web Access). Similarly, a number of technologies are available to activate the appropriate contact in the CRM application such as via URL, a Command Line instruction, the emulation of keystroke command to a specific window and several proprietary application specific interfaces (e.g. Outlook, SuperOffice).

CRM Applications
2db software
4CIS CRM Software
7T CRM
Abacus CRM
ABCrm
Accensys CRM
Access
ACT! 2012
ACT! Essentials
ActiveCampaign
ADAPT!
Adastra
Adecon Manager
Adressen Beheer Systeem
AdreZ
AGP Installware
AGP Projects
AGP Rent
AGP Trade
Alexion CRM
AllianceEnterpris
All-in-One
AllinOneSoftware
Amadeus CRM
Amadeus Travel Agency software
AMF2000+
Amyyon Casemanager
ANVA
Appenta
Appenta CRM
Applix
Aprofit
Archie
Archifact
AS400
Ascensio
AssuPortal
Athena Online
AusVantage CRM
Avenade ERP MS Dynamics AX
Axxerion
Azor
Baan4
B-CRM
Blue
Booware Relatie
BPA CRM
BrixCRM
Bullhorn
BundleBit